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WHMCS Order Notes To Ticket :: Installation

First, you will need to login to your client area and download your copy of “WHMCS Order Notes To Ticket“.

From the client’s area left menu click “Services” -> “My Services“. Open the “View Details” box by click the arrow on the right, and click “Downloads“, in the following screen click the “Download” link.

Unzip the file, and edit it with a simple code editor (notepad++ is recommended). Set your desired ticket department, admin user and more. (example below) Upload it to your WHMCS hooks folder (“includes/hooks“).

That’s all !

Code examples –

In the given example, a ticket will be opened for deparment id “2”, under a user name “apiuser” with a “Low” priority. The ticket subject & pre-message are set to default.

$output['apiuser'] = 'apiuser';
$output['ticket_subject'] = $_LANG['ordernotessubject'];
$output['ticket_pre_message'] = $_LANG['ordernotespretext'];
$output['ticket_priority'] = 'Low';
$output['ticket_department'] = '2';
$output['stop_email_to_client'] = false;

Same code with changed subject & pre-message will be as follows –

$output['apiuser'] = 'apiuser';
$output['ticket_subject'] = 'This is a new subject';
$output['ticket_pre_message'] = 'This is a new pre-message';
$output['ticket_priority'] = 'Low';
$output['ticket_department'] = '2';
$output['stop_email_to_client'] = false;

* It is recommended to create a special admin user only for API tasks.